ebay seller doesn t accept returns ebay seller doesn t accept returns

Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. They also state that they cant guarantee the condition of the item being returned. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. You'll also be responsible for covering return shipping costs. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Keep in mind that some returns can remain open for up to 35 business days. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. The seller is required to respond and honor their returns policy. This is a good option for low-value items. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Per the seller's return policy in the listing This is a good option for low-value items. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Attach the label from your desktop or mobile device. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". I appreciate it. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Returns cannot be closed at the request of a seller. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. This is a good option for low-value items. Learn more about our. See our Partial refund guidelines for more details. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the buyer is responsible, choose your return address from the dropdown menu. Most sellers don't understand this. How to go about returning an item when a seller doesn't accept returns? When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. See Partial refund guidelines. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Extortion is now excusable as long as buyer mails you back anything including a brick. Im on the phone with eBay seeing what if any options I have. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. var m3_r = Math.floor(Math.random()*99999999999); Give your rule a name and then select Save and turn on. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Save the label to your desktop or mobile device. Also this makes the process require the buyer send the item back instead of filing a claim. Answer (1 of 15): You get a refund. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. How is it a benefit? It may only be used to recoup losses when an item is returned used or damaged. Start a return. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Some returns may remain open for up to 35 business days. I originally shipped the item via FedEx because it's cheaper for heavier items. eBay Money Back Guarantee programs on international eBay sites. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . The above applies whether or not a seller accepts returns. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. You are not alone. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Enter the amount you wish to offer the buyer. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. See ourpartial refund guidelines. am I required to pay for shipping? Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). From my experience it does deter some buyers from initiating a return request. The item in question is an electronic stabilizer with moving parts and motors. Both buyers and sellers must meet all applicable return requirements. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Some have lost thousands. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. 04-18-2022 For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If the item is returned used or damaged, you may qualify to issue a partial refund. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. See our page on. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Here you can discuss returns with other members. In some cases, your response options may differ. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Anyway, I dont accept returns but the buyer requested a return or partial refund. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Also this makes the process require the buyer send the item back instead of filing a claim. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. For a low value item not worth paying return shipping for some sellers will just refund in full. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. This isn't working for me. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. You are not allowed now to dispute a not as described return. If an item is returned used or damaged, it may be appropriate to give a partial refund. Select your reason for the return. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. 2 business days after receiving the returned item. Proof that the buyer collected the item When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Enter the amount you wish to offer the buyer. if (document.context) document.write ("&context=" + escape(document.context)); How to accept a return when the buyer changed their mind about a purchase. For returns and exchanges less t In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. 01:39 PM. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. My post was to the OP, not you. Classic Ebay sneak move. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. In some cases, we may automatically accept a return request on your behalf. No returns sellers can't "refuse" a SNAD. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. if (document.mmm_fo) document.write ("&mmm_fo=1"); document.write ("?zoneid=2"); document.write ("'><\/scr"+"ipt>"); As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Welcome to the Returns board! Tip eBay may step in without the buyer asking if the seller didn't respond to the return request. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. You can choose to add a message to the buyer. Trading Cards have a more limited return window. If we're asked to step in to help, we may ask the buyer to return the item to you. 04-18-2022 I have a chrome plugin that replaces buyer with seller and seller with buyer. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. The buyer claims the item is not compatible with his mobile phone. For more information about buying and selling internationally, please see our policies on International selling and International trading. The authenticator's address will be provided to the seller in the Order details. But, yes, you get refunded and get to keep the item as well. Big surprise there. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. I recently asked eBay this exact same question. Depending on your return policy, this may or may not include the original shipping cost. var m3_u = (location.protocol=='https:'? If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. I'm done with Ebay. Sellers are required to deliver the item as it was described in the listing. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. See Evidence of successful delivery to the authenticator below. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. If I accept it, I can still require a return of the item & always do. The amount he wanted back was pretty much the whole amount once I deducted shipping. We've outlined yourresponse options below. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. You have 3 business days to respond to the request and resolve the buyer's issue. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Press question mark to learn the rest of the keyboard shortcuts. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. //]]>-->,