regus retainer refund regus retainer refund

Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. If you have a helpdesk contact, we would expect a 24hours reply. When could I get my retainer back? You should receive your refund within 30 days after your end date. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Originally, total costs 20k THB, but end up with 50k THB. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. ive been trying to get my money back ever since. If it has been longer than 30 days, please get in touch so we can investigate further. Please could you send those details to me at lorraine.brule@regus.com so I can support you? This will surely increase the credibility of your complaint. For clarity, you were also charged a retainer top up. Appreciate your immediate reply. The company left an official comment to this complaint. Lets find the right workspace for you and your team. 3. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Browse our full range of products and services. Their billing is confusing, they billing customers one month ahead. Regus does not communicate with customers via telephone. but when u need support / CS to talk and solve ur problems its literally non existant. The vital skills students learn will be immediately applicable to their careers. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Companies can ask for reviews via automatic invitations. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. It can take many months and still not response. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. It goes against our guidelines to offer incentives for reviews. Jan 01 - Aug 31 It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. They are about people. Companies can ask for reviews via automatic invitations. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. GO LITERALLY ANYWHERE ELSE. Regus flagged this review for containing harmful or illegal content.Read more. I will be taking legal action if this is not returned within 28 days (31/03/2023). On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We also ensure all reviews are published without moderation. Share your photos and videos with others to prove the truth of your words. Interested in a new product or service? I sent Regus how my retainer process is going? For a break between calls, browse the development's many shops and restaurants, or explore the . We found a responsible person where we inform her about the problem. I look forward to receiving more information from you. Hi Hannah, Im sorry if you felt the need to escalate this. I am a small business and cannot afford any of this. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! My Regus ID: ********. 25% off. They charge your card for amounts more than stipulated on invoices! Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Theyre a great place to connect with colleagues, clients and other like-minded businesses. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I would recommend that anyone considering using this company to think again! THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Transparency is very important to us, and all services can be opted in/out through your online account. 2. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. September 22 For clarity, you were also charged a retainer top up. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. A member of our team will get back to you as soon as we have the details. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. I told you my account number is 9054006! International Association of Better Business Bureaus. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Thank you, Lorraine Brule Global Customer Service at Regus. Regus is a scam. I really thought that this company would be a good option for expanding our business. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. But change is necessary and you as a change manager will be expected to lead from the front. We have checked and cannot find any payment details set up in your account. How BBB Processes Complaints and Reviews. She apologized to me and promised me to rush to send me it by coming Wednesday. Any that you do not require can be opted out through your online account. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Signed up for a membership because I needed a private office for a few days. I couldn't get my retainer and called them. Eventbrite page will show up only the start dates of all training sessions. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. You will regret signing with Regus. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Any that you do not require can be opted out through your online account. Not only that, it's hard to get hold of their accounting department. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I was using virtual office space. I have requested a retainer refund for almost three months. Be part of a vibrant coworking community with dedicated desk or hot desking options. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Thats no big deal, makes sense. Share your photos and videos with others to prove the truth of your words. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. We will then confirm your payment date and amount. However, we will ask you to go through some security steps as part of our fraud-prevention policy. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Your agreement end date is not until 10/31/2021. I would love the opportunity to help further but havent been able to identify your account. Requesting your retainer refund is very easy: simply log into your online account (i.e. 7. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. (Sandra, I used the portal at first, however, your system made an error.) So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. What a ridiculous it is! A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Prices are subject to change and will vary depending on the specifically selected products and services. Find event and ticket information. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. But the Regus does not have flexibilities, nor willing to retain long term tenants. Available for as little as a day, or as long as you need. I cannot stress enough the lack of professionalism and poor service. They charge an excessive retainer fee. As expected, I didn't get any reply yet from Regus. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. The complaint has been investigated and resolved to the customer's satisfaction. Have a question or issue with your current products and services? Thank you, Lorraine Brule Global Customer Service at Regus. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! This is really bad customer service. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We will then confirm your payment date and amount. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. 6. Of course, she did not reply to me yet! Please remember that the retainer is refundable at the end of your agreement. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. At the end of your contract, they will automatically renew you without a signature and without consent. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Get Regus reviews, rating, hours, phone number, directions and more. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. I was a customer with a licensing agreement set to expire on December 31, 2022. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. We use dedicated people and clever technology to safeguard our platform. *We conduct corporate trainings on your preferred dates and location for no additional cost. You should do so via your online account (www.myregus.com). We found a responsible person where we inform her about the problem. They often do so without adequately considering the effect these changes have on people within the organization. Please email me at Lorraine.brule@regus.com with your company name and details. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Regus is a complete and total scam company. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. And we have the solutions to help you work this way. Unacceptable billing practices. Ts and Cs apply. We have a team of specialists available 24/7 to help you find the best solution for your business. One time I was waiting on the phone for almost three hours. We will then confirm your retainer refund date and amount in return. They still continue to send invoices with no one responsible to be there to answer. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I called them again, which procedure took my time for 3 hours. I still did not hear anything back from them. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They still continue to send invoices with no one responsible to be there to answer. Talk to an expert. So now you can enjoy more, for less. The additional increase in your monthly fee is due to the annual indexation. Our coworking spaces are designed with collaboration in mind. Repeated attempts to contact Customer Service have been blown off or ignored completely. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Receptionist only can communicate by email, even for the most important things for your business. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Were clear about this from day one. Need to file a complaint? Best, Lorraine Brule Global Customer Service at Regus. I have been renting an office space at Regus in Kings Hill for over 12m now. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Turned up at 450 Bath Road, Heathrow. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. October 19 this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Sandra promised me to escalate my procedure below, however, when could I get it safely? Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Verification can help ensure real people write reviews about real companies. Regus does not communicate with customers via telephone. Thanks again for your comments which help us improve. There is non existent customer service department. If you were to take direct space or a sublease you would also see these fees in your rent annually. When they try to collect the rent, their speed is very fast. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Such companies should not exist. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It is IMPOSSIBLE to get them to stop charging. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Manage your Regus account in one place and make bookings on the move. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. As a matter of policy, BBB does not endorse any product, service or business. We appreciate your business. Its an automated process. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Sent numerous emails to account. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. 2023 Trustpilot, Inc. All rights reserved. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Work wherever you need to with flexible access to our global network of workspaces. But when It comes to a refund retainer. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. October 8 We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I still did not hear anything back yet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You should receive your refund within 30 days after your end date. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2023 Trustpilot A/S. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Paid for parking online and have now received parking ticket from private company. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay.