in. If you turn your Fire Stick on and it sits on the logo loading screen, wait at least 10 minutes to see if the issue resolves itself. QE49Q80TATXXU Software is up to date, 11-02-2022 I was going insane because like you said there was no time to do anything. Use a direct power source. Cant get it to reset to factory settings by pressing HOME for 5 seconds. If your device hardware is flawed, they may replace it for you if you are still under the original warranty. Finally, check that your WiFi router is compatible with your Fire TV. mine has gone down tonight for 2nd tv. Ugh!! Best answer as I tried everything else and this is what worked for me! So frustrating!! Must have been like this forever. I just bought a new fire stick after my previous one died after several years and after a month it is already jumping from program to program, never completing shows. It works like it did 6 years ago. Turned it on the tv screen displays amazon. You purchased a Fire TV Stick to watch your favorite content, not the logo! Its a stuck download problem where the firestick update will not load and install because of too many apps on the firestick. Thats a storage issue?!!! Is TV Player down on Saturday March 4, 2023 and not working for you? Now I turn it on and nothing happens its just a black screen. Thank you for your time. Since the Fire Stick itself does not have any buttons on it, the only way to restart the device if the remote isnt working is to unplug it from its power source and let it restart once its plugged back in. Having issues using iptv Smarters app on firestick 4K. What is wrong. At the moment, hearing implant streaming is available on Fire TV Omni QLED Series, Fire TV Omni Series, Fire TV 4-Series, Fire TV Cube (3rd Gen), and Fire TV Cube (2nd Gen) devices. The issue is that the fire stick IS connected to the internet as when I go back to Home, I can connect to Netflix, Amazon Prime video, IMDb and several other platforms offered on Fire stick. 11-01-2022 My Firestick is 2.5 yrs old and it just started cutting out right in the middle of watching something in YouTube and Prime Video. Check your TVs HDMI input. Mine same thing. No more black screen! Step 3: Open the Fire TV app and select an available device. Cloudwards.net may earn a small commission from some purchases made through our site. Very frustrating as I have to reboot the stick. Me too!! However, if youre experiencing issues with your Firestick not working, this guide will help you out. Once the device is set up, check to see if your problem has been solved. Its stuck on the updating screen and I factory reset it twice. Reading, learning, fixing stuff, volunteering to help others, etc. I found the perfect fix. Go toSettings -Support -Self Diagnosis > Reset Smart Hub. Think Amazon caused it with the update. Why Does My Fire Stick Have a Black Screen? Thats my issue as well. Could it be related? My device isn't supported, what can I do? Amazons Fire TV Stick is one way of accomplishing such a task, but it isn't without its problems -- as with any other electronic device. Now it constantly crashes and restarts. This just started on 3-19-2022. Spoke to Amazon. The Fire TV will automatically pair with the remote. I am giving up and just ordered a ROKU stick. It is not what it is crazy led up to be. This email address is currently on file. There is differently a glitch with the STV player and the samsung software. The first time I unplugged and replugged it in it let me get to the set up and then just wouldnt connect to wi-fi but now after resetting the router and trying it on another tv (where another fire stick is working fine) I cant get past this screen. The device will shut down and restart, and you should see the Fire TV logo appear as it reboots. Mine works perfect I have 4 but they do an upgrade and screw everything up, Ok mine did this it start update on screen then goes to next screening saying it cant up date and then goes back to up date will not let me go to setting or anything, Any ideas on how to get your firestick to work? Step 2: If the issue continues, be sure the power source you are using is strong enough to power the Fire TV, and give the device 25 minutes to get itself unstuck from the logo screen. Tried all suggestions over 10 times. @Maz6 Unfortunately not now compatible with your model but other options for viewing including external devices as explained in the article I posted earlier. If you select a show to watch, it plays for a couple of minutes, then display a message Internet connection error. The technical storage or access that is used exclusively for anonymous statistical purposes. Thats the only way we can improve. I've got a 2020 Samsung Smart TV, the STV app was pre-installed and worked fine at the start but towards the end of 2020, the app stopped working. The primary way youll want to interact with your Fire TV Stick is with the included Amazon remote. My Roku TVs (3) never give me issues. Please try again later. Tried re-updating, and it says its up-to-date. You can reset your Fire Stick to its factory settings via Settings > My Fire TV > Reset to Factory Defaults as a last resort. Waste of money. Ive had Firestick since 2019, and suddenly Feb 2022 I cannot maintain connection? Using a third-party power adapter might not give the Firestick enough power, or it could have irregular power delivery, either of which could result in apps crashing or the device freezing up. having problems with playing any videos or you have general feedback then please contact using the email below. It's important to note that resetting your device will clear out all settings and personalization, returning it to the way it was when it first came out of the box. If both devices restart and the Firestick still doesnt connect with the WiFi properly, then go into the Network page of the settings of your Firestick and press the menu button (the one with three horizontal lines) to forget your network. What to do: Open the STV Player app. Step 1: If your Wi-Fi doesnt seem to be working, first make sure you are connected by heading to the Fire TV Home screen, then selecting Settings, and then Network. Hi@Maz6 yes ,the app is available on a Firestick. It is still working good? Help my tv screen now only show tvfire and nothing else remote no longer working. Another TV with a fire stick is fine. I wont buy a new one as all of my tvs, are now smart, but, I absolutely LOVE my firestick bc I simply say a movie, and poof, there it is. in. Mine arrived yesterday and is stuck Downloading the latest software. I tried to reboot with remote and the light doesnt even come on and I put new batteries..I have unplugged everything, even WiFi!!! This Fire stick seams to only work smoothly with Amazon Prime. Be sure your TV is turned on. Plus watch STV and catch-up on missed shows (if you live in our broadcast area) This means youll have to go through the entire Firestick setup process again before using the device. One tech said this is a common problem , another said it is rare! I hope Amazon comes up with an answer soon. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. Step 3: If your smartphone or tablet cannot find the Fire TV Stick, ensure that they are both on the same network and within 30 feet (10 meters). I unplugged the Firestick and my WiFi but it still wont work right. I cannot get past the installing updates as well. Then stopped within 30 seconds. 13-01-2021 3 devices now with issues in my home. After 1 month without being able to do anything, and two weeks since a tech said theyd get back to me, but didnt have a solution, I am demanding credit for the month and programs paid for, and a new system. No joy. Step 7: If clearing the app cache and data does not solve your issue, attempt to reinstall the app. It wont even let me try to reconnect my Wi-Fi. Turned on/off the TV. You can also use your smartphone as a remote control for Fire Stick. And you can watch every minute of any game this weekend for free as part of the inaugural matches on MLS Season Pass. This can be found at the bottom of the my Fire TV tab of the settings and will completely reset the Amazon Fire Stick. This article covers a wide range of fixes to help you troubleshoot and fix an Amazon Fire Stick that's not working. They suggested I buy a new fire stick since the warranty expired 3 months after I purchased it. 15-06-2022 We test each product thoroughly and give high marks to only the very best. My TV broke so we inserted it to another TV and hasnt worked since. Fire stick is optimizing system storage & applications but never return to the normal menu. Even when I took it out, the tv still doesnt work. However, the downside to this is that the remote can run through batteries faster than some might expect and wont run on batteries that are too low on power. I have done everything that everyone else has done to no avail. Is this a plot by Amazon to get us to buy new? You can watch the video or follow the instructions below: The STV Player app already installed on your smart TV. 07:16 AM Problem is then I have to disconnect everything else. Every time I turn on my TV I have to reboot because my firestick does not connect. It kept rebooting due to storage issue. Ive done every update, changed batteries, you name it, its been done. Why??? This is a known issue we are currently investigating. Step 6: When your Fire TV Stick restarts, youll need to set it up again. If possible, power your Fire Stick by plugging it directly into a power socket on your wall, not into your TV, another device, or through an adapter or surge protector. To provide the best experiences, we use technologies like cookies to store and/or access device information. To install an Amazon Fire TV Stick, plug the power cable into the power adapter and the Fire Stick, then plug the adapter into an outlet. It lasted almost 2 years. Held down various buttons and get a red/orange flashing light but screen stays the same.. very not techy here. I need a factory reset asap. I tried every suggested troubleshooting method but nothing worked. in, same problem. Doesnt Amazon have any responsibility responsibility. Looking at all these comments they are all recent. All rights reserved. Try using a different HDMI port or a different TV. Possible YouTube app problem back again, plus internet speed different on Samsung TV vs iPhone and MacBook on same WiFi network. First, you can uninstall and reinstall the app; then, try restarting the device. Experiencing this on three different tv models and brand new fire sticks on two of them. If youre having buffering issues with your Firestick, there are a few things you can do to hopefully improve the connection. If you are not registered, you will now need to fill in the STV Player registration form. Mine did the same thing! If youre not signed in, enter your email address and click Continue. It doesn't matter if I use the iptv Smarters app, or any iptvs Smarters branded app, when I'm clicking through channels , it just decides to not connect to a stream any more. in, Thanks James 4578 Guess Ill just have to do without on this telly. having the same trouble. There is something wrong with the fire stick, only getting error msg as not connected, however everything else are connected with same wifi no other option getting apart from rebooting it. After 10 seconds I get a rapid flashing green light on my remote but no connection or download on my TV. It takes me a good 5 minutes to turn on my tv. I only had 5% free space on the drive. I previously moved it from one tv on first floor to another tv on second floor. The solutions shown on this page apply to all Amazon Fire Stick models. Some other matches also will be available free on Apple TV the weekends of March 4 and March 11. I went to my garage and got my 12 pound hammer and smashed it to its. Its still not exactly cheap, but this 77-inch Sony OLED TV is $300 off. If I hold down the two buttons on the remote for too long, a red light on upper side of remote starts to flicker. Help? Error code PLR-1002. 17-06-2022 The other, doesnt respond 80% of the time. Ive turned it off overnight but still nothing and I cant find a solution anywhere, Mine also. 03:45 PM Just the Amazon logo. The technical storage or access that is used exclusively for statistical purposes. I am having the same problem. Im sick of both of them. Thank you so much! How to reset or else. If your TV isn't up to date, you'll be able to download the latest software version, which could restore your . Prior to trying to watch the mentioned program the fire stick worked fine! Help us improve this article with your feedback. I only have firetv showing up on my screen and been reading for a long time. Also, have you tried a Smart Hub reset of the TV? Was working fine yesterday morning. New 4k fire stick and it keeps going to the restart screen. If so, follow these steps: Step 1: Download the Fire TV app for Apple or Android. Ive tried everything. Step 7: Hold the Home button on your remote for 40 seconds, then release. I want a refund! This ridiculous $6,000, 120-inch Hisense Laser TV is $800 off today, Watch every MLS game for free this weekend on Apple TV, Amazon Fire TVs can stream directly to hearing implants. I cant figure out why. If you notice a delay between the sound and picture, go to Settings > Display and Sounds > Audio > AV Sync Tuning. How to Access the Deep Web and the Dark Net, How to Securely Store Passwords in 2023: Best Secure Password Storage, How to Create a Strong Password in 2023: Secure Password Generator & 6 Tips for Strong Passwords, MP4 Repair: How to Fix Corrupted Video Files in 2019, Best VPN for Asus Routers in 2023: Client & Server, Best VPN for Ireland in 2023: 5 Top VPNs With Irish Servers, How to Fix Amazon Firestick Stuck in Boot Loop in 2023. Changed batteries in the remote still nothing. How do I reset my Fire Stick when the settings won't load? Step 3: Attempt to reboot your modem or router to solve your internet connection problem. When screen mirroring my phone the tv screen freezes up. To tweak the settings, you can take these steps: If you're on Amazon Fire TV, simply go to Settings > Device Options > Date & Time and make sure Automatic Time Zone is switched on. Here are some of the best solutions listed, from easiest and quickest to more complex and time-consuming. I tried everything abov. The Firestick runs off of a USB power supply, so its possible to plug it into a phone charger or even a USB port on your TV, but this is not recommended. Just moved fire stick and tv across the hall, from one room to another. Can I watch STV when I'm on holiday? Very disappointed!!! Pre-installed STV Player App on Samsung TV no longer working. have noticed that problems have started on over the last 2 days. We think you're going to love the frankly ridiculous Hisense 120-inch L9 Series TriChroma Laser TV for $5,200 instead of $6,000 at Best Buy. checked internet unplugged everything, it is ok with Netflix just TV channels. I have same issue except now it is stuck spinning on the firetv logo screen. * Android devices that do not support Miracast. Depending on the Fire TV device, that includes streaming movies and shows from Netflix and Amazon Prime Video, podcasts, audiobooks, Alexa voice feedback, system sounds, and audio from local TV networks. Ive done everything and nothing is working. in, When I search the apps so that I can download it again, it doesnt even show as an available app, This is a Samsung model ue32f6200 software version 2127, 17-06-2022 Step 3: If you are using an HDMI cable or extender, try connecting the Fire TV Stick directly to the TV to see if it may be causing the issue. It has done this since I got it. Step 6: Choose Clear cache and Clear data. Once youve allowed your router to restart, run a speed test on another device thats connected to your WiFi and see if the results are what they should be. Search our help centre for help with out web site, Mobile apps or TV apps. Step 1: If your Fire TV Stick doesnt turn on, make sure that the remote has fresh batteries and that it isnt the issue. The Best Amazon Drive Alternative in 2023: Where to Move Your Data Before the Shutdown? Thank you thank you thank you!!! Our Services use cookies to provide, analyse, improve and personalise your experience and to show you ads based on your interests. The service provider and seller, no one is responding. Press the 'Home/Start' button on your remote and you'll see the launcher bar. Still nothing. Tried the trick of holding the selector button and play/pause button together still nothing. You must also be within 10 feet (3 meters) of your Fire TV device to use the remote. I did all the items listed on site. Step 3: Check to make sure that the Fire TV Sticks power source is plugged in properly. If you like to stream on your phone or tablet, ITVX Premium lets you download shows to watch offline (on these devices and more, like laptop and PC), a feature not available for free users. Not consenting or withdrawing consent, may adversely affect certain features and functions. It finally updated. We are aware some users are being directed to the Personal Details page after signing in or clicking on content. It works fine, I only do not understand the battery drain. Im having a lot of the same issues posted. They dont have complete knowledge. Enter the following fields; first name, last name, create a password, date of birth, I have deleted apps and still screen is interrupted with not enough storage. Why does my Fire Stick turn on and off by itself? Remote control batteries are fresh. Praise Jesus, he works through strange and sometimes inconvenient but wondrous ways. Should I not buy movies? I tried the fire stick on 2 other TVs and it worked perfectly fine. My tv has stopped working completely since I plugged in the new firestick. Same here, two echo dots and one fire stick all stopped working same day, Alexa said she couldnt understand me at the moment i tried every suggested fix, and went through all the suggestions again and again spending over 6 hrs appeasing 3 different reps who gave up and said my devices were all faulty, right no way, 15% off price of new ones as mine were out of guarantee period, not a chance, because i know three devices do not all go faulty same day same time, i eventually de registered all the devices only to discover none of them will re register, the echo dots saying i am inputting the wrong wifi password when i am clearly not, the fire tv refusing to register saying there is a problem to connecting to Amazon then the tv screen starts moving left to right repeatedly making it impossible to choose try again or cancel, one month later and hundreds of hours spent trying to get these working (i dont give up easily) tried different router, even connected fire tv through ethernet instead of wifi, re installed app, tried app on phone tried app on laptop, different amazon account all to no avail, these devices are bricked, someone switched them all off or bricked, blocked them same day, something fishy is going on here, one thing for sure i wouldnt buy any Amazon devices ever again, they are not to be trusted, if Amazon are unable to get my devices to work and the reps honestly have not got a clue, otherwise i wouldnt be here writing this, strange thing this, isnt it, maybe Mr Putin is doing it. have this problem, My Firestick quit working. Next, click 'General' and scroll down to 'About This TV', then 'Check For Updates'. I tried new firesticks & remotes & batteries Mine is doing the same thing I dont know what to do either help my kids love the fire stick. If a specific app is having trouble connecting to the internet or loading content, uninstall it, restart the Fire Stick, and reinstall it. Yup, same here. Home page takes forever to load and once it does, the apps wont load after you select them. I get stv player but old version and can't seem to update. Im having the same problem and it just began happening last night. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . I really have a bitter sweet relationship with the firestick. Have you had many issues with your Fire TV Stick? STV Player, TV you'll love for free. My firestick does not get past the logo then goes blank, thats using a hub but connected directly to TV itll work. It says home not available. I do not have Alexa. Siftware T-MSMDUEC 1372.2, B6970101/070204, BT-S, 13-01-2021 Ive tried everything as well. Step 2: If your Wi-Fi network doesnt appear at all, make sure that your Fire TV Stick is in range and that other devices arent having the same issue. Im glad its not just mine but what is the real solution? Just says fire tv in the screen all day and night. The Amazon Firestick is a great device, but like all electronics, it sometimes has its issues. The next morning it would only give a blank screen. Same thing! Cookie Info: To find out how to manage cookies, see our cookie policy. postcode and select your marketing preferenceand then click join STV. 04:32 PM Cookie Info: To find out how to manage cookies, see our cookie policy. Select Settings > My Fire TV > About > Check for Updates to ensure you have the latest version of the Fire Stick's operating system and apps installed. I tried everything and still get only the logo. * iOS and MacOS devices Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. I also just put fresh batteries in the remote, just in case. 03:09 PM TV thinks my Roku is an Apple TV - how to change? Only had the tv for 6 months. 11:50 AM If you've replaced the batteries, make sure you're within range, and if the remote still does not work, you may need to restart the Fire TV Stick with the following steps. Was this answer helpful? It will turn the tv on but wont navigate to do anything else. After wasting so much time trying to troubleshoot my Fire TV stick to no avail, and Amazon customer service recommends I buy a new remote or more updated Fire stick, and reading so many complaints about the new ones being received out there, I dont trust that throwing more money at Amazon Fire Sticks is the smart way to go. Im having the same problem. From the Network tab of the settings menu, you can either press the play/pause button to check the network status or the menu button to forget the network. I dont care if some people think Im a conspiracy theorist but seriously, there are SO MANY PEOPLE right now and all this month that are suddenly having the SAME PROBLEM with their remotes!! Sometimes a Fire Stick takes a while to load or install updates. Is that the problem? Reset the Fire Stick. Could we take the model code and software version of your TV? Clear the Fire Stick cache. If it's not turned on, the Fire Stick can't do anything at all. Online Storage or Online Backup: What's The Difference? I have new batteries and checked the connection in the back. Yes Youre the only one who gave any info on how to fix! The real solution here is to stop watching TV for a while and get back to doing something meaningful like accomplishing stuff in my life! Now its saying FireTV with three dots at the bottom of the screen. Not have Hulu, Netflix, showtime, discovery and two more apps? I have tried everything, the remote is not functioning at all. If you want to share the content on your smartphone or tablets screen with your Fire TV Stick, you can do so with only a few clicks. Nothing happened so I am advised to press the HOME button for 10 seconds (holding it near the Firestick). Hi Craig, I have the same issue as Scott. 07-01-2021 If this still doesnt work, then you might want to try restarting the device by unplugging it, or a factory reset if you can control the Firestick from your phone to get into the settings. when i put my 4k max factory default it goes back to main screen, it wont let me do it. If it ceases to function, start by replacing the batteries, as this may solve the issue. The Android app is only available for use on Phones and Tab Why am I being taken to the Personal Details page on Log in? Ive changed batteries, tried the select/ play button. How do I fix sound delay on my Fire Stick? While youre waiting for this, it couldnt hurt to restart your Firestick device as well. If any of the instructions given above fail to solve your issue and you have already rebooted your Fire TV Stick by unplugging it and plugging it back in, you can choose to reset your device completely. Search our help centre for help with out web site, Mobile apps or TV apps. No help, but made us both laugh cheers for that . May change to ROKU. I even bought adapter for ethernet usage instead of Wifi but I cant get to the settings themselves to tell it what I did and I need to forget the previous network. To factory reset your Fire TV Stick, follow the instructions below: Step 5: If prompted, enter your PIN, then select Reset. The final solution you can try if things are still loading slowly is to try and position the Firestick and your router as close as possible, and to remove any obstructions between the Firestick and the router. I am working my way through the troubleshooting online guide to no avail. I have an issue, I have lost my original controler, and I cant even connect my controller because: 1, My fire stick is not configured, he appear on the page where i need to create an account 2: the controller still not want to be paired to go on the menu, My fire stick doesnt work at all I see Amazon comes up I See Fire TV comes up thats it it just keep roaming. You can get cheaper deals if you sign up for longer than a month but that all . Only had the tv for 6 months. We are independently owned and the opinions expressed here are our own. A working Fire TV Stick is great, but its useless without your favorite media streaming apps. Power adapters and surge protectors can affect the stability of media devices such as streaming sticks. 04:30 PM Hi I have this same problem did you get yours working if so how did you do it thanks, Same problem 2,14. Depending on which of these issues youre having, your most likely fix will change. A lot of people seem to suddenly be having this problem, The same thing started happening to me yoday. I agree, starting early January, two Echo dots and one fire tv and one firestick all stopped working the same time the same day, and same as you i tried everything, appeasing Amazon reps, knowing everything they suggested wasnt going to work because i had already tried every damn thing suggested., Alexa is having understanding me right now, and three months later she still is, my correct password is apparently wrong and fire tv will not log in to Amazon, producing a tv screen picture that moves left to right constantly, re registering is failing every time, after 3 hrs on Amazon rep tells me my device must be broken, what all four of them same day, no worries she offered me 15% trade in for brand new, not a damn chance, as i know i would have the same issue with new devices. Same problem. After, navigate to the App & games section to install your application again. Follow the directions that are posted above. I have many Fire Sticks but this was the first 4K. Thats exactly what mine is doing, and none of these suggestions are working. Thanks, mine is doing the same. UE46C5100 - MainBoard has been changed. Tried literally everything. https://www.digitalspy.com/tech/a484525/stv-player-now-available-on-samsung-smart-tv/. As a work-around, you can: Bring up the Youview menu, but pressing the blue 'Home' on the . ) in. Nothing. I have tried everything, and more, to no avail. Been rebooting it and trying all the suggested options. So bad. Doesnt fix the issues. Find out about all things STV Player - including our iOS and Android Apps, Web site, Set top boxes and Smart TVs. Now its time to watch all your STV favourites and explore all our STV Player exclusives! I dont understand storage issues! A select number of Amazon Fire TV devices now support audio streaming to hearing implants, thanks to a partnership between Amazon and Cochlear, the world's largest provider of hearing implants. Its also a good idea to try a different HDMI port on your TV if there are multiple. Delete the Fire Stick app and reinstall it. I had that same issue with fire stick light. Just contact Amazon they gave me a new remote and all is fine now. Now on my second new Firestick, having returned the first one due to issues. Head into the settings of your Fire TV device and open the display and sounds tab. If you need assistance, please feel free to follow our guide on setting up an Amazon Fire TV Stick for the first time. * Windows devices that do not support Wireless Display (WiDi) Or, if youre a bonehead like me, my wife discovered that my sudden black screen after years of working was caused by it being unplugged. Didnt help. Restart your Fire Stick: Press Select and Play on the remote for 10 seconds to quickly restart your Fire Stick. Doesnt load, kicks me out of being registered, and Im getting tired of it. Mine has been acting up since it updated on Monday, June 27th. I have 2 firesticks. Hi Rachel, our STV Player+ service is not currently available on Firestick - it is on Mobiles, Tablets, Web, Roku, Now, Samsung TVs, Sky Glass and Apple TV currently.
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