eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I agree. It's tough dealing with customer service when they're all Filipinos who don't understand or care. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I really feel like I am not getting any protection from scammer buyers on eBay. Sizes: XS to 2XL. Its ok but I like the darker one you had in your listing. Click on Send. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Once payment is confirmed you ship it promptly. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick They offer some sort of limited-time discount in order to create a sense of urgency. . If you've changed your mind about the item, check with the seller to see if they'll accept your return. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. e-bay couldnt give two hoots for sellers as long as they are making money. If you get the item back as a buyer you have the option to relist and recoup your outlay. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Remember that if an offer looks too good to be true, it probably is. The final resort is to submit a missing mail search. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. So supervisor said I will close the case in your favor. To cancel your order: Go to My Purchases. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Ebay We Can T Process Your PaymentPlease select a different payment In this case, the purchase may be completed without flaw. The email will state that the payment will be released to you once you have proven that the goods have been sent. Hey Im kind of new to mercari and Im really nervous. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Ask if they want you to dispose of it or return it to them. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Yes it would add cost. What if the buyer is not trying to rip you off but simply made a mistake? Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). 05:49 AM. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. 26-05-2020 They have always just put new shipping labels over the original label on the unopened package. on Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Please Help! Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj eBays security systems can only protect buyers and sellers when transactions occur directly on the website. You are welcome to file claims and police reports. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. 04:18 PM Things like this happen. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Is eBay likely to refund the buyer? Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Update 2: So my next step was to file claim with UPS. But at least it was worth somewhat close to what the item I sent them was worth. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Someone did this to me a few months ago. 26-05-2020 Exchanges and Replacements - Amazon Customer Service package or mail missing? If you have been scammed, well show you the steps you can take to report it. If the package was mixed up, it would have happened there. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Defective Item return that is not defective HELP If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. And third, we started to build PayPal's business off eBay. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. In most cases, the refund takes 3 to 5 business days to process. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. I have 100% seller feedback. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. I know I have to send the refund regardless, right? This has happened a couple of times to us over the years, all part of selling on line Im afaid . I have been talking to someone with same story Im trying to buy a car. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de The law spells out how to challenge billing errors. 05:05 PM. Sunday Mystery Wall is back! $15 each. - Facebook I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. on The buyer then tried to repeat that same scam several times. I was hoping it was a post offcie mix up. There is one more scam that I have had to deal with. But I would think it is more likely a customs thing. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. They may even provide photos of the broken item. A buyer will offer to purchase your item and send a larger payment than required. Always think like a big retailer. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. What To Do if You're Billed for Things You Never Got, or You Get Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Or just take back the item. Somewhat new, never had this happen before. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. So eBay accepted the return. Dial 1-800-275-8777 and explain the issue to USPS customer service. Refund, repair or return. E bay in many cases are making more profit than the sellers. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I will report this to the post master. I had been using half sheet sticky labels for almost a month before sending out this order. Choose "have us call you", that's the best option these days. She got her full refund back and kept the ring! paperspast.natlib.govt.nz I don't know what it actually takes for them to get banned. Then maybe they won't send it back and you won't have to refund. How to handle a return request as a seller | eBay Help a buyer with an item they didn't receive | eBay This is why I take photos of the item with the eBay paperwork. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I recently had the same experience. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Yes it would be a pain. what is beyond infinity most expensive car ticket. So eBay took the loss when they refunded me. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay Five! Some are targeted at buyers, others at sellers. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. You can chat with other sellers about anything to do with running a business on eBay. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) But if he has balls to carry on, follow up with post master complaint. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. 03:13 PM. 01:37 PM, on How do i handle this? Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Offer to send the copied forms to an ebay chat rep. As you sent it recorded delivery I am assuming it had some value to it. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. The item ordered was a coil of hook & loop tape. Check out this video to understand how dimensional weight is measured when shipping. Ebay found me not at fault and released my funds. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Both early political pieces. When you issue a refund to the buyer They'll be refunded through their original payment method. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. How to handle a return request as a seller | eBay Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Well tonight I received the above email. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Powered by Discourse, best viewed with JavaScript enabled. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. It was already on the way. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? I have had my hosting company check everything their end and they say all is correct and working ok. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Seller deleted listing immediately after purchase? I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Two moths ago, a parcel comes back. Create an account to follow your favorite communities and start taking part in conversations. I have to take her to court! Those are not indicative of any scam. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. There is no way to dispute a transaction once its finalized in this way. eBay is very aware that scams occur on the website. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Some of this advice may be second nature to you, or may not apply to all sales. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Message 1of 30 The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. They also have to protect their buyers from fraudulent sellers. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, for large packages and certain types of express service, UPS is the cheaper . We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. - edited Answer (1 of 4): Hi. and our If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. @deala0621:There's no point in contacting Canada Post, or USPS. I'm having an issue with something I purchased on Facebook Marketplace I sent a seller an offer on an item and she accepted. I think the label on top is Canada Post's label they put on once it enters their country. The item could have gotten mixed up during a customs check? If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. I cant believe you won this. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Create an account to follow your favorite communities and start taking part in conversations. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. WARRANTY AND INFORMATION. Made sure we sent all images to amazon as it was within 30 days of purchase. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. If he ghosts you, you scared off a scammer. Buyer returned different item - General Selling on Amazon Questions If the shipped item was sold for under $750, delivery notification is adequate proof. She may have forgotten she purchased this one as well but from you. I sold 4 of the same items. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. How do they sell my exclusive manufactured trademarked product for lees than I do?? I did became a pain with calling everyday and today calling 5 times. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago "That picture shows different items rather than what I sent. Am I going to be screwed out of $55? The scammers will also ask for your PayPal email address. on Everyone is covered except the credit card holder, whoever that is. 26-05-2020 Check all items upon receipt. If they bring eBay into this, do I stand any chance at all? I just wanted someone else to take a look at the photos and tell me what they thought. Put it in a bag took pics opened case and returned back explained. You can report an issue with a seller to eBay directly here. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I can't really remember what specific package I mailed it in. 26-05-2020 Its the reason Im looking into EBay Protection Program right now. It is better to talk with them first before doing this. Is it possible they received it from another seller? Welcome to the Selling board! The most common dispute for a scammer is the "not as described" dispute. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. The scammer will ask for the victims gift card number to use as payment. Along with photographing everything, try to record any identifying details about the item. Its usually not a good idea to trade with accounts that have bad feedback. I have sent the item you ordered to the address on file with ebay. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I once again immediately had them call me to dispute this. Only first-class mail can be certified. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I dont understand why he thought that she wouldnt notice? 26-05-2020 Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . The other thing that is suspect is their account was created the day they ordered the item. Buyer says item not received, Royal Mail says delivered - EBay This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Was full of marks. In my experience, the wait times are usually short and they do call within the estimated time. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. By ARTHUR WRIGHT. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Honest mistakes happen. Phone eBay and they said I should have tried harder. Sucks!! He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. These are both things ebay phone reps suggest. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. But I would like to reach more buyers. What should I do? From the "Reason for replacement" drop-down menu, select "wrong item was . It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Unfortunately for you, the item is a replica of the one you sent. I would do that myself in those circumstances. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I swear. They needed his phone number but I did not have it. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. What to do when wrong item received, seller requesting to send to other buyer. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam.