Then get in touch with our team to make your next move. The opportunity. Kind regards, Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Originally, total costs 20k THB, but end up with 50k THB. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. What the heck? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I only know that I will go TO THE END OF THE EARTH to recoup this cost. It is a scam. this is absolutely gross and scam. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Event rooms, boardrooms, training rooms, and more. This company is completely disorganized, and crooked. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Please fill in your details and a member of our team will contact you shortly. I have little to no faith that I will receive my deposit without hassle. Restoration Fee - $290 ($3.50 per square foot) Global Customer Service at Regus. It was an outstanding experience at the gym. Unrivalled workspace. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Thank you, Your local team are always your first point of contact. Do not do business with this company! How did you work around that? I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Does your user agreement specify proper reasons to cancel? Due to covid, my business is shifting almost solely to an online service and I no longer need the office. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I can see those individual prices, but can you expand on how you would join DragonPass for free? Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. same goes with debt collector from malaysia that emailed me abt 3 months ago. I contacted Regus immediately to explain the situation and cancel my service. Otherwise why would so many victims protest about this company? However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hi Mike, Im sorry if you felt the need to escalate this. Setting up an automated payment is straight forward and can be done through the online portal. Sometimes they don't see my payments and kick me out of the system. We have a team of specialists available 24/7 to help you find the best solution for your business. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Troubleshooting common issues with Solstice Conference. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality I would love to help further but havent been able to identify your account. Is calling them the only way to do this or is there a way to do it online or via the app? At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. It was a nice experience with the club. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Some of the staff that work the front offices are nice but the good ones leave quickly. I understand that youre disappointed, and Id like to help. We apologise if for any reason you didnt receive these reminders. Regus is extremely recommended if you want to lose your hard earned money. What actually are you reasons? 279 Viverra. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Give your team a place to focus, thrive, and grow, while we take care of all the details. Get help. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Gain trust and grow your business with customer reviews. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. its auto renewed. Its an automated process. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Go to this page in your computer's web browser. Try ipostal1. Building issues almost daily, with zero empathy for the tenants of their spaces. They signed me up for things that I didn't ask for - didn't realize it in the fine print. How do I revoke a membership I sent? - Ramsey+ Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. As far as the payment is concerned, it has been made in full. Furthermore, it's our goal to make this an efficient yet very simple process. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Here are 8 tips for writing great reviews. Regus appears unwilling to make these same accommodations. I checked my email and didn't see any confirmation emails from Regus. If you need further help, pleasespeak with our team member who is already in touch with you. However when I went to check out online, their web site went blank. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Comfortable, professional environments. This does not affect customers who have a permanent space as these are reserved specifically for them. Id like to be able to help but havent been able to identify your account. This will ensure the agreement ends at the end of the agreed term and will not renew further. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. The part that upsets me, is that we signed a contract for what we were to pay. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I understand that youre disappointed. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Such companies should not exist. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). It is also worth checking that our emails are not landing in your spam folder. Regus does not communicate with customers via telephone. There is absolutely zero opportunity to engage with the corporate infrastructure. This has resulted in our staff not coming into work because of unfavourable working conditions. This is a very unprofessional way of handling the situation as this concerns health and safety. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I have had no regrets having my office here and am committed to staying with them. Best, Lorraine Brule Global Customer Service at Regus Best regards, We have been complaining for almost 2 months about a heating issue at our office since we moved in. Michelle Spire Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. We hold a pre-authorisation charge of GBP14.75 on all new registrations. I have no complaints regarding your club and the facilities. Copyright 2023 Community Evangelical Church. If you need further support, please feel free to contact our team member who is in touch with you. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Best wishes, We apologize for any inconvenience caused. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Sandra Melody Membership Cancellation Letter Template- Format Sample & Example So, I would like to request you to cancel my membership with you kindly. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. They still continue to send invoices with no one responsible to be there to answer. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Here is a simple format for writing this letter , To, It should also state the reason behind why you want to cancel the membership. Updated. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Lorem ipsum dolor sit amet, consectetur adipiscing elit. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. And they do not have to provide any notice to you at all. Community Sales Manager Job in Sherbrooke, QC at Regus I would love the opportunity to help further but havent been able to identify your account. I really thought that this company would be a good option for expanding our business. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. For a company as big as Regus to not have a complaints procedure this is appalling. It then states that you must provide this written notice at least three months before that end date. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Cancel Your Regus Contract - Typeform However, we will ask you to go through some security steps as part of our fraud-prevention policy. Lorraine Brule Turned up at 450 Bath Road, Heathrow. However they denied my request, insisting that I had to pay for another month of service. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. If processed correctly online, we would not be able to ignore your requests. I only need to book workspace occasionally - why should I register? A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. They charge your card for amounts more than stipulated on invoices! A member of my team has already contacted you and discussed the situation. Beautifully designed coworking spaces to help facilitate new connections. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Once they sell you something that will be the end of you being treated as a valued customer. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. They shut down my location with 2-day notice and then cancelled my agreement retroactively. How to stop regus from harassing me? Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. She at least implied that Hannah`s use of the printer was a nuisance. Otherwise, Preferential is better for those who visit 8-13 lounges a year. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Membership: 2.3.1. Lorraine Brule Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. endstream endobj startxref Compare them below and choose the right one for your business. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Absolutely unacceptable behavior. Move out, and move on. Not only they refuse to return my deposits they also threaten me with lawsuit Thanks again for everything I will be happy to recommend your services! I would not recommend thia company. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. I didn't know if the transaction actually went through. Do you think the lease would end, with no consequences for Regus or the member? Dear Ms/Mr {Name of the Recipient}, Hi Andrew, Im sorry you felt the need to escalate this. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Hi Andrew, at least on my Regus account I am not required to have card details entered. We use dedicated people and clever technology to safeguard our platform. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Our invoices are due on the payment date that is displayed on them. Hi Shannon, Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. We appreciate your business. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. %PDF-1.6 % please give me my refund." Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. I entered card for both. Hi Frank, Im sorry that you feel this way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You're going to be billed for an entire year. Can I roll any unused coworking and office days into the next month? Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Support - Regus CONSUMER BEWARE! Thanks for your services, we will make sure we don't recommend you and take our business else where. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Best wishes, Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Assistant Global Customer Service at Regus. {Name of the recipient} I would like to request you to cancel my membership with you kindly. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Make it brief, not elaborate. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Regus Online Account. We appreciate your business. 11-20 people: Full refund in case of cancellation 10 days or more in advance. In the next paragraph, you should ask the authority for confirmation of cancellation. She said it reverts to a month-to-month, but to review the Membership Agreement. It was a nice experience with the club. Hi Latasha, Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. 1. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Office Space and Coworking prices are per person per month and are dependent on inventory availability. This was not pointed out to me when I signed up for my virtual office. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Were sorry you had this experience and would love to help. Though I discontinued using the office after 11/30/21, I have paid for December. Great discounts. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. According to the contract terms, the last date of my membership with you is on {the date}. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. The complaint has been investigated and resolved to the customers satisfaction. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. If travelling as a couple do we need 2 memberships? My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now.