If I received an invite, does Ticketek store my contact details? The website only allows one invitee from a group to purchase at a time. The Ticketek app was also reportedly glitching, stopping people from . Where do I select Mobile Ticket delivery? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Visit the Ticketek Groups page for more information. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Please see our tutorials on how to reserve seats in the AFL Reserve here. Who can book a family and concession ticket? - Ticketek Australia Are Refundable tickets offered on Gift Voucher sales? Can I buy tickets if I am based overseas? Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. My address has changed. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Yes, you are able to use multiple Ticketek Gift Vouchers. Invitee A starts purchasing two seats from hold. Proof of purchase may be required for any refund or exchange. There are three delivery options: Note that for general admission events, tickets can not be replaced. Yes, all events that Ticketek ticket for can be found on the mobile site. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. I've been invited to purchase held seats by my friend, how many seats can I purchase? The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? My Ticketek Ticket Delivery. They must present the relevant concession documentation at point of purchase and upon entry to the ground. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. <> General Terms and Conditions Will I see personalised content on the mobile site? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Will the Mobile Ticket scanners at venues work through phone covers? Ticketek may not replace tickets where seating is unallocated (general admission tickets). The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). How many tickets can be delivered by Mobile Ticket delivery? Can I sell Child/Junior or Concession tickets on Ticketek Marketplace endobj No, only Mobile Tickets can be added into your Passbook. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. FAQs 2023 | AFL Membership you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Why is there a time limit when I buy tickets? endobj Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Do I need to be logged in to see 'My Events' and if so how do I know? An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. The app also uses your location to alert you of events currently being held at specific venues. The original expiry date still applies to any balance remaining on your voucher. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Ticketek Marketplace - Buy and Sell Tickets Your region is identified by your IP address. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Tickets can be purchased via our website here, or over the phone on 1300 722 515. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Write a review Ask a question. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Can I delete the details of my saved credit or debit card? When attending the event ensure you can present your card on request. How do I gain entry to the venue using Passbook? Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). How do I subscribe to receive My Ticketek emails and/or SMS? Ticketek routinely mismanages ticket processing which should be simple. chevron_left. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. How do I purchase a Ticketek Gift Voucher? Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! If you do not receive your club of support pack please contact the club directly. You will need to provide some form of ID so that the staff can access your Ticketek account details. All members will have access to buy at the same time. The user will not be able to view the ticket. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. If you purchased online or through our call centre please contact Customer Service for further assistance. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . 2 0 obj The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. No. You can access specific privacy information for Friend Spotter . Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Ticketek will use reasonable efforts to notify you of such action. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. This means that for each event, tickets become available in order of best seating according to the promoter. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Postponed and Cancelled Events. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Will the event be reserved seating or general admission. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Ticketek acts as agent for the Seller in the sale of all tickets. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Tap the trash can at the top right of the event pass to shred the event pass. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. The app is built for the iPhone, although it will run on an iPad at iPhone resolution.