All of these happen in 10 minutes. However, it will likely face a significant amount of litigation. I was denied my request for a refund. New cases and investigations, settlement deadlines, and news straight to your inbox. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Want a refund for a canceled concert? Good luck - Local Business News Still have tickets to the cancellation. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. This field is for validation purposes and should be left unchanged. Unsubscribe easily. I listed tickets on StubHub, which I had done on multiple occasions. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. What a scam. StubHub changed its refund policy about a month ago. Please add me I have communication and documentation to prove stub hub is just keeping my money. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. If I could give zero stars I would. Ticketholders brought a lawsuit against the company, demanding that they get cash . The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement FanProtect Guarantee: Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. We'll email you when an event is canceled. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. This is so ridiculous. 2023 The Hollywood Reporter, LLC. I bought 2 tickets to a concert in SC that was cancelled. FAQ. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Unsubscribe easily. I went thru proper channels and they lied about refund. Add me too please! It is important to note that the settlement is not final and the settlement process is ongoing. You must contact the WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Frustrated concert goers still fighting for refunds Gender Discrimination against Transgender and Nonbinary People. And the beat goes on. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub to refund over $3 million to more than 8,500 Colorado customers 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The company is accused of failing to resolve complaints from tens of thousands of customers. The lawsuit cites several examples in which the site failed to make refunds. In the . Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. I only hear that events will be cancelled if there are not enough performers. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. SV is correct. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Either take their alternative or take a refund. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. It was also worth 120% of the original order price. Combined with viagogo, we now span 90+ countries around the world. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. 1:00. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. I call Stubhub. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Mobile app: If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The NHL postponed its season on March 12 in the massive wave of. No mention is made of the safety of the attendees. Click. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . StubHub said I had to wait 7 days after the show took place to get my money. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Copyright 2022 Consumers Unified LLC. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico 1:12. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Para una notificacin en Espaol, haga clic AQU. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. If the show ends up being cancelled you will receive a refund. When I called them on itthey said it was my fault and I have to resell the tickets. Thank you, you have successfully subscribed to our newsletter! I am disputing through PayPal. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. The first person I spoke with said that the tickets had been sent. The NHLs suspension caused a spike in the number of e-tickets sold. The complaint claims that the company did not offer refunds for tickets to canceled events. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The company blamed the difficulty of recouping from sellers during the pandemic. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Please add me. StubHub has not responded to the lawsuit. Sep 15, 2021, 1:28 PM. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Their customer service is useless and brain dead. StubHub is represented by McDermott Will & Emery LLP. He was promptly told no because the game was not technically canceled, only postponed. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. All Rights Reserved. This putative lawsuit is related to a multi-state investigation that StubHub settled. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. They were processing refunds for canceled events just like they previously did but then changed their policy. StubHub is the world's top destination for ticket buyers and resellers. Before commenting, please review our comment policy. Your email address will not be published. Some StubHub Customers Getting Cash Refunds | PYMNTS.com Prices may be higher or lower than face value. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Through this action, we hope to provide people some small bit of relief during this uncertain time.. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Do You Have to Pay Taxes on Lawsuit Settlement Money? StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. However, you've agreed to the terms and conditions of Stubhubs sale policy. The suit also calls for a return of customer trust. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Angry Fans Say First the Concerts Were Canceled, Then the Refunds It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Read the complaint here: StubHub Refund Class Action Complaint. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. The complaint was reportedly filed by a Wisconsin man named. 2. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Never again StubHub. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . At regular volume, we can afford to take that risk. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. And the seats they offered were listed for $30 less than the ones I purchased. They sent me tickets for a baseball game on the wrong day. Get the latest news on COVID-19 delivered to you. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Not at all a criminal case. Punk Rock Bowling and Music Festival Tickets - StubHub While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. StubHub is an eBay company that began selling and reselling event tickets in 2000. 12/29/2022. I had to do all the work, not them. Fan rewards: I chose CC. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund The Court has not decided who is right. Many events this past month were canceled. We value your privacy. Solved: adele show refund - StubHub Community Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. I tried contacting support and I kept getting the same response. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News Top Class Actions is a legal news source Same seats wrong game. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Terms and Conditions. They offered me 125% of price paid in credit or refund to my CC. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. I no longer have that card either and was concerned about that as well. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Under normal circumstances, these processes are manageable. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans I am appalled at their lack of customer service and straight out thievery. The company has yet to comment on the lawsuit. All rights reserved. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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The suit also calls for a return of customer trust. The Court in charge of this case still has to decide whether to approve the Settlement. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Then he retracted, saying that there doesn't seem to be any tickets left for the game.